Sunseeker International Poole
Job Title: Buyer Providers Manager
Salary Range: £70, 000 – £75, 000 yearly DOE.
Area: Sunseeker Overseas Ltd - Poole BH15 1JD, U.K.
Our company is searching for a thoroughbred customer care expert to possess and develop the global solution and aftersales supply for Sunseeker and, its very successful and discriminating clients.
Working with our dealership community, which covers 60 nations, the consumer Service Manager will lead in the deployment of strategic projects to maintain and develop our world course solution reputation. The career would be in charge of the maintenance and improvement three core service pillars, particularly;
- General: Deployment of after sales KPIs, benchmarking competitors from the marine and, luxury auto and aerospace sectors.
- Vendors: Implementation of agreed solution criteria and performance handling of international distributors. Implementation of skills matrices plus learning and development programmes for the global sign-up of technical staff, to accredit “Master Sunseeker Technicians".
- Consumer: improvement a Sunseeker Concierge solution with one-point of contact for customers. Reforming the item give documents. Initiation of customer service satisfaction measures. Devising and applying a strategy to boost employing Sunseeker real free parts and solution bundles, through a “service needed” programme.
The successful candidate will be from either the marine, automotive, or aerospace manufacturing industry and you will be able to show accomplishments in customer care businesses with high worth, luxury items in their relevant industry. Knowledge using distributors/dealers is a vital dependence on the part, as is an understanding of after sales plus the maneuvering of an effective and discriminating client base.
In exchange Sunseeker Overseas, the main Dalian Wanda group, provides a competitive wage, pension efforts, life address and, after four many years solution, personal health care insurance and dental care systems, plus, the opportunity to be part of the infamous Sunseeker family.